Delivery & Fulfillment / Returns

Your delivery experience is part of your Cellara ritual.

Order Processing

• Processed within 2–3 business days
• Tracking provided after shipment
• Allow 24–48 hours for tracking updates

Delivery Estimates

Delivery times vary based on location, carrier, and external factors.

Subscription Orders

Ship automatically after billing cycle.

Address Accuracy

Customers are responsible for correct shipping details.

Lost or Stolen Packages

Once shipped, responsibility transfers to the carrier.

Damaged Shipments

Report within 3 days with photos and order details.

High-Volume Periods

Processing times may be extended during promotions. 

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Returns - Health & Safety Notice

Orders cannot be canceled after shipment due to supplement regulations.

Product Integrity Policy (Returns)

We prioritize safety, purity, and trust.

Opened Products

All opened products are final sale.

Unopened Returns

• Request within 3 days of delivery
• Must be unopened and in original packaging
• Return within 5 days of approval

Customer is responsible for return shipping.

Damaged or Incorrect Orders

Report within 3 days with photos.

Subscription Orders

Non-refundable once processed.

Non-Returnable Items

• Opened supplements
• Digital products
• Gift cards
• Final sale items

Refund Processing

Allow 7–10 business days after approval.

Refunds are assessed an 30% restocking fee.

Exchanges

Exchanges are not offered.

Contact

Email: info@zeld-a.com